Refund & Return Policy

Last updated: October 16, 2026

We want you to receive exactly what we described. This policy explains when and how you can return equipment and receive a refund.

Return window

• You may request a return within 7 days of delivery by contacting us on WhatsApp at +1 408 915 5911 or by email at Contact@dachmak.online.
• Returns must be requested before the equipment is put into clinical or commercial use.

Conditions for a return

• The equipment must be in the same condition as delivered, with all accessories, parts, manuals, and packaging included.
• The serial number must match the unit delivered.

Refunds

• If the equipment is not as described or arrives damaged, we pay return shipping and refund the full purchase price, including original shipping.
• For any other reason within the return window, the purchase price is refunded after we receive and inspect the equipment; return shipping is paid by the buyer.
• Refunds are issued to the original payment method within 10 business days of the returned equipment passing inspection.

Clearance items

Clearance and liquidation-priced items follow the same return window unless the listing states the item is sold "as-is" with no returns. Any such exclusion is always shown clearly on the product listing before you pay.

How to start a return

Message us on WhatsApp at +1 408 915 5911 with your order details and the reason for the return. We will confirm the return arrangements and address within one business day.